Warranty Information
We offer a limited warranty on the following products:
| Product | Warranty Period |
| Vesuvio - 14" Gas Fired Pizza Oven | 2 Years |
| Modena - 14" Gas Fired Pizza Oven | 2 Years |
| Carbonio - 14" Gas Fired Pizza Oven | 2 Years |
| Digital Infrared Thermometer | 1 Year |
Returns Information
We have a 60-day return policy, which means you have 60 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at ciao@ginopizzaovens.com. Please note that returns will need to be sent to the following address: GD Pizza Ovens Ltd, Unit 6 Parkside Business Park, Kendal, LA9 7EN, United Kingdom
Please be aware that the customer is responsible for covering the return postage expenses, and shipping costs are non-refundable.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at ciao@ginopizzaovens.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ciao@ginopizzaovens.com.