Frequently Asked Questions

Welcome to our FAQ page, where you can find answers to the most commonly asked 
questions about our company, products/services, policies, and more

General Questions

Pizza Oven Questions

Accesories Questions

Contact Questions

1. General Questions

How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our website or on the carrier's website.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
What's your returns policy?
Please see our returns policy for more details
Do you ship internationally?
Yes, we ship internationally. Please select your country at checkout. If you don't find your country on the list, reach out to us, and we'll make every effort to assist you.
My order hasn't arrived, what do I do?
Please check your tracking number of the carrier's website. If you need more assistance, please contact us.
My order has arrived damaged, what do I do?
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
How much is shipping?
Please see our shipping policy.

For international orders, your shipping cost as well as any duties and taxes will be displayed at checkout.

2. Pizza Oven Questions

What the maximum temperature of the ovens?
All our ovens reach a maximum temperature of 500°C.
How long does it take to heat up?
It takes on average 10 minutes for our ovens top reach a  temperature of 500°C.
Do you sell wood fired or electric pizza ovens?
We have found that gas fired pizza ovens offer the best convenience for the end user. We do not currently sell wood fired or electric pizza ovens.
Is assembly required?
A little bit of assembly is required upon unpacking your new oven. This invloves attaching the hose to the pizza oven and to the quick release valve. Please remeber to do a leak test before use. The oven itself is fully assembled and ready to use.
How long is the hose to connect to a gas bottle?
The hose is approximately 2 meters in length.
Can I use butane/ isobutane/ butane propane mix etc?
Our ovens are certified to run on propane gas only. Whilst it's technicaly possible to run butane or other types of gas, we strongly advise against this and may void your warranty.
Can I use the oven on mains gas?
No, the oven is not designed for mains gas. It's a portable gas pizza oven. Only propane PatioGas should be used with the oven
Will it fit gas bottles in Australia?
Yes, our ovens come with a a regulator suitable for the Australian market.
How do you clean the inside of the pizza oven?
WARNING: Please switch off the oven and allow the oven to cool completely before attempting to clean.

The oven can be cleaned with a damp cloth. For cleaning the pizza stone, a wire bush is beneficial.
Is a pizza stone included with the oven?
Yes, all of our ovens come with a 14" diameter cordierite pizza stone
What's the dimensions of the pizza stone?
Our cordierite pizza stone is 35.5cm x 35.5cm x 1.1cm

3. Accesories Questions


4. Contact Questions

What is your phone number?
01539 795 921
What is your mailing address?
Unit 6, Parkside Business Park
Parkside Road
United Kingdom
What is your email address?